Terms of Service

1. Acceptance of Terms

By accessing and using Nestory's platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Description of Service

Nestory is a platform that connects homeowners with verified interior design professionals, architects, contractors, and home renovators. We facilitate the discovery, communication, and engagement between users seeking interior services and professionals offering such services. Nestory acts as an intermediary and does not directly provide interior design or construction services.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your contact information is up to date

4. For Homeowners

As a homeowner using our platform, you agree to:

• Provide accurate project requirements and information
• Communicate respectfully with professionals
• Honor commitments made to professionals
• Provide honest reviews and feedback
• Not misuse the platform for purposes other than finding interior services

5. For Professionals

As a professional using our platform, you agree to:

• Provide accurate information about your qualifications and services
• Maintain all necessary licenses and certifications
• Respond to inquiries in a timely and professional manner
• Deliver services as agreed with homeowners
• Comply with all applicable laws and regulations
• Not engage in fraudulent or deceptive practices

6. Prohibited Activities

Users are prohibited from:

• Violating any applicable laws or regulations
• Posting false, misleading, or fraudulent content
• Harassing, threatening, or intimidating other users
• Attempting to circumvent platform fees or processes
• Scraping or collecting user data without authorization
• Interfering with the platform's security or functionality
• Creating multiple accounts for deceptive purposes

7. Payments and Fees

Nestory may charge fees for certain services. All fees are clearly disclosed before any transaction. Payment terms between homeowners and professionals are agreed upon directly between the parties. Nestory is not responsible for payment disputes between users unless covered under our guarantee program.

8. Nestory Guarantee

Our guarantee program provides certain protections for eligible projects. The specific terms and conditions of the guarantee are outlined in our Nestory Standard page. Coverage is subject to eligibility requirements and limitations.

9. Intellectual Property

The Nestory platform, including its content, features, and functionality, is owned by Nestory and is protected by copyright, trademark, and other intellectual property laws. Users retain ownership of content they submit but grant Nestory a license to use, display, and distribute such content on the platform.

10. Disclaimer of Warranties

The platform is provided "as is" without warranties of any kind. Nestory does not guarantee the quality, safety, or legality of services offered by professionals. We do not endorse any particular professional and are not responsible for the actions or omissions of users on the platform.

11. Limitation of Liability

To the maximum extent permitted by law, Nestory shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or services obtained through the platform. Our total liability shall not exceed the fees paid by you to Nestory in the twelve months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Nestory, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the platform, violation of these terms, or infringement of any third-party rights.

13. Dispute Resolution

Any disputes arising from these terms or your use of the platform shall be resolved through binding arbitration in accordance with applicable arbitration rules. You agree to waive any right to participate in class action lawsuits against Nestory.

14. Termination

Nestory reserves the right to suspend or terminate your account at any time for violations of these terms or for any other reason at our discretion. Upon termination, your right to use the platform ceases immediately, though certain provisions of these terms will survive termination.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to the platform. Your continued use of the platform after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

16. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action shall be brought in the courts located in New Delhi, India.

17. Contact Information

For questions about these Terms of Service, please contact us: